Privacy Policy
This policy explains what personal information Unified (operated by Autumn Wind Ltd., Ontario, Canada) collects, how we use it, and who we share it with. We aim to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What we collect
- Account information: your email address and a hashed (never plain-text) password.
- Your content: the video/audio files or links you submit for processing, and the transcripts, clips, and text generated from them.
- Brand kit assets: a logo image and caption color/font preference, if you choose to set one.
- Billing information: handled entirely by Stripe — we never see or store your card number. We keep a record of your subscription plan and status.
- Basic technical data: IP address and request metadata, used only for rate-limiting abuse and for error monitoring (see Sentry below).
The Service itself sets only one cookie — a session cookie needed to keep you logged in. Our public marketing pages (not the logged-in application) use Google Analytics to understand site traffic; see the table below for what that involves.
2. How we use it
To provide the Service you signed up for: authenticate your account, process the content you upload, generate and store your clips/text pack, manage your subscription, and send transactional email (verification, password reset). We don't sell your personal information, and we don't use your uploaded content to train any AI models.
3. Third parties we share data with
Processing a video means passing it through a small number of specialized providers. Here's exactly who sees what:
| Provider | What they receive | Purpose |
|---|---|---|
| Deepgram | Your uploaded audio/video | Speech-to-text transcription |
| Anthropic | The transcript text | Clip scoring and text-pack generation |
| Shotstack | Your video + transcript timing | Rendering final clips with captions |
| Cloudflare R2 | Your uploaded file, brand logo | Temporary/persistent file storage |
| Stripe | Billing/payment details | Subscription management, invoicing |
| Resend | Your email address | Verification and password-reset emails |
| Neon | Account and usage records | Primary database hosting |
| Railway | All of the above, in transit | Application hosting |
| Sentry | Error/crash reports | Debugging — configured to exclude personal data |
| Google Analytics | Pages visited, general location, device type | Understanding traffic to our public marketing pages — not used on the logged-in application |
These providers may process data on servers located outside Canada (including the United States). Each is bound by its own privacy/data-processing terms as a service provider to us; none are permitted to use your data for their own purposes.
4. How long we keep things
- Uploaded source videos/audio: automatically deleted from storage 7 days after upload.
- Brand logo: kept until you replace it or delete your account.
- Transcripts, clips, and text pack: kept in our database until you delete your account.
- Account data: kept until you request deletion.
5. Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and associated data, by emailing support@unified.design. We'll respond within a reasonable time and in accordance with PIPEDA.
6. Security
Passwords are hashed, never stored in plain text. Verification and password-reset tokens are stored as one-way hashes. All traffic to the Service is encrypted in transit (HTTPS).
7. Children's privacy
The Service isn't directed at children, and we don't knowingly collect personal information from anyone under 16.
8. Changes to this policy
If we make material changes to how we handle your data, we'll notify you by email or a notice on the Service before the changes take effect.
9. Contact
Questions about this policy or your data? Email support@unified.design.